The Business Solutions Group (BSG) at MPHI provides expertise to ensure the successful implementation of local, state, and national initiatives. We focus on projects and programs designed to improve health outcomes. Our dynamic team combines practical hands-on experience with specialized skills, training, and education to offer high-quality services. We view our clients as partners in creating positive change for the communities we serve.

Our Expertise

  • Business Writing

  • Clinical Quality Review

  • Contract Management

  • Facilitation

  • Grant Administration

  • Program Compliance Reviews

  • Project Management

  • Quality Assurance & Performance Improvement

  • RFP Development and Management

  • Strategic Planning

We focus on building a meaningful relationship with our clients to discover their unique needs and create customized business solutions.

Our Services

The Services below are some of the primary offerings provided by BSG.

The Business Analysis Team at MPHI focuses on getting to the core of a client’s needs. The team asks questions instead of making assumptions in order to ensure the client’s needs and goals are correctly identified. With the right target in mind, the team then facilitates meeting those needs and goals through the efforts of expert staff.

The Business Analysis Team provides a variety of services to the Michigan Department of Health and Human Services (MDHHS) and other local agencies.

Our Services Include

  • Strategic Planning
  • Technical Writing
  • Group Facilitation (Small, Medium, and Large)
  • Policy and Procedure Development
  • Business and System Requirements Elicitation
  • Business Process Analysis: Process Mapping and Process Redesign/Improvement

The Clinical Review Teams at MPHI collaborate with our clients as an integral role in the quality assurance and improvement processes for waiver programs in Michigan. The teams are composed of experienced clinical nurses and social workers who create tools and processes for conducting program quality and compliance reviews.  The Clinical Review Teams also review records, policies, and procedures. The teams elicit feedback from program beneficiaries, with a goal of improving compliance, care, and outcomes. Our teams have performed clinical reviews for State of Michigan projects including the MI Choice (Medicaid) Waiver Program, and the MI Health Link c-Waiver Program.

The Clinical Review Teams offer: 

  • Audit tool development and improvement
  • Audit protocol and process design
  • Quality and compliance-focused record reviews
  • Phone interviews and home-visit assessments with beneficiaries
  • Organizational standards, policies, and procedures reviews
  • Reports tailored to program needs
  • Education on audit and review processes

Grant administrators are organizations that administer grants or awards to support innovative ideas. We collaborate with funding organizations to identify their goals, priorities, and criteria for selecting and helping grantees. The BSG Grantmaker Team has a flexible approach that allows us to best meet the needs of the funding organization. We offer both non-competitive and competitive funding applications. By partnering with us, you’ll gain access to a team committed to fostering collaboration, innovation, and growth. Together, we can turn your vision into action and make a lasting contribution to the world.

The Business Solutions Group offers comprehensive Request for Proposals (RFP) management services. Our team works with the client to create, evaluate, and select subcontractors through a competitive process. We will write the RFP and manage subcontractor selection through a highly collaborative process.  If the client chooses, the BSG can also execute and manage the contract to assure that work is done in accordance with RFP requirements. The BSG has performed RFP Management for a variety of small, medium, and large projects. We are known for being nimble, flexible, and thorough.  Some of the types of projects for which the BSG has managed RFPs are:

  • New system development, including requirements elicitation and documentation
  • Independent Verification and Validation
  • Public Health Pilot Participants
  • Small Public Health Grant Awards
  • System Assessments
  • Organizational Assessments
  • Project Management

Business writing and editing services can help you better connect with your audience and achieve results. Whether you need a document formatted, edited, or written, MPHI’s business and technical writing team can help you ensure your content is clear, concise, and professional. Our team prides itself on delivering high-quality, focused writing that readers can understand. Whether you want to transfer a body of knowledge or just make sure your document makes sense to others, MPHI’s writing team is happy to help.

Our business writing services include:

  • Document Compilation and Formatting
  • Comprehensive Proofreading and Editing
  • Policy and Procedure Manuals
  • Process Documentation
  • User Manuals and Guides

The Business Solutions Group offers contract management services. We work to contract with the vendor to ensure the vendor meets all the needs of the client. The BSG ensures deadlines are met, deliverables are provided, and the contract stays under budget and on schedule. When issues arise in a contract with a vendor, we are the go-between for the client and vendor to facilitate a solution

The BSG

  • Negotiates the contract price, terms, and conditions
  • Manages the contract throughout its lifecycle
  • Identifies risks and solves problems as they arise
  • Advocates for and monitors compliance
  • Continuously improves procedures and policies
  • Maintains records of existing and past contracts

The BSG offers project management services to help clients meet their project goals. Our project managers keep an eye on all the moving parts of the project and coordinate the people involved.

BSG Project Managers work collaboratively with clients, stakeholders, and project teams to:

  • Keep projects running smoothly on schedule, and within the budget
  • Provide project updates to upper management and stakeholders
  • Develop, implement, and maintain project plans
  • Collaboratively define project scope and prevent scope creep
  • Identify and resolve issues
  • Ensure stakeholder satisfaction

RFP and Grant Services

The Business Solutions Group offers comprehensive Request for Proposals (RFP) management services. Our team works with the client to create, evaluate, and select subcontractors through a competitive process. We will write the RFP and manage subcontractor selection through a highly collaborative process.  If the client chooses, the BSG can also execute and manage the contract to assure that work is done in accordance with RFP requirements. The BSG has performed RFP Management for a variety of small, medium, and large projects. We are known for being nimble, flexible, and thorough.  Some of the types of projects for which the BSG has managed RFPs are:

  • New system development, including requirements elicitation and documentation
  • Independent Verification and Validation
  • Public Health Pilot Participants
  • Small Public Health Grant Awards
  • System Assessments
  • Organizational Assessments
  • Project Management

Grant administrators are organizations that oversee grants or awards to support innovative ideas. We collaborate with funding organizations to identify their goals, priorities, and criteria for selecting and helping grantees. The BSG Grant Administration Team has a flexible approach that allows us to best meet the needs of the funding organization. We offer both non-competitive and competitive funding applications. By partnering with us, you’ll gain access to a team committed to fostering collaboration, innovation, and growth. Together, we can turn your vision into action and make a lasting contribution to the world.

Some of the services of grant administration include:

  • Grant requirements administration
  • Contract negotiations
  • Awardee support
  • Compliance monitoring
  • Records maintenance

The BSG team has experience crafting proposal responses. Our team will lay out what a potential funder is looking for and help our client craft a powerful response that meets the funder’s requirements. The Business Solutions Group’s experts will review the requirements and criteria for the proposal and lay out a template for the response to follow, breaking the work down into simpler parts. From there, we work with our client and their subject matter experts to develop a response showcasing their team to best effect.

RFP & Grant Services Examples

The Michigan Department of Health and Human Services (MDHHS) released $8.5 million in American Rescue Plan Act grants for Nursing Home Infection Control. MPHI provided grant management services. Our complete grant lifecycle services for this project included the development of an online application, evaluation and selection of awardees, executing sub-recipient contracts, monitoring awardee performance and contract adherence, and providing financial and programmatic reports to MDHHS.

MPHI is engaged in quality assurance reviews for the MI Choice Medicaid Waiver program for MDHHS. This program offers Michigan residents the opportunity to receive Medicaid-covered services similar to those provided by nursing homes in the participant’s own home or other residential settings. MPHI created an RFP soliciting competitive, responsive proposals from experienced and financially sound organizations to develop / upgrade, host, and maintain an application to support quality assurance reviews. The selected vendor has maintained the application for MPHI for over five years.

This project was a collaboration between MDHHS Health and Aging Services and the MDHHS Office of Community and Faith Engagement to improve access to vaccines for the elderly and people with disabilities. The Business Solutions Group developed a grant application system with 24-hour availability and a guide to assist faith-based organizations with the application process. Eleven grants were awarded to faith-based organizations for activities that encouraged or provided COVID vaccinations, such as vaccination clinics and educational events. The Business Solutions Group managed the awards and facilitated sessions with stakeholders to share education and provide technical assistance to the faith-based organizations.

MPHI developed an RFP for MDHHS to solicit proposals from respondents to participate in the Permanent Supportive Housing Frequent User Pilot in specific regions of Michigan. Four agencies around the state of Michigan were selected to use the available pool of $1.8 million. Distribution of the funding vouchers to the selected agencies was conducted by MDHHS.

To assist health and human services providers impacted by COVID-19, the State of Michigan allocated funds from the CARES Act to implement the Michigan Personal Protective Equipment (PPE) grant program. Michigan providers could apply for grants to cover the cost of up to 90 days of PPE for frontline employees. MDHHS contracted with MPHI to create an application, evaluate applications, issue awards, and manage grant expenditures. We created a simple online application with 24-hour availability for public entities to submit applications. We also provided online and telephonic educational support to applicants and awardees and provided awardees with one-on-one education on the reimbursement system for their grant.

Contact Information

Business Solutions Group
2436 Woodlake Circle Drive
Okemos, MI 48864

Email: BusinessSolutions@mphi.org
Phone: 517-324-8300

Connect and Help Us Build a Just World Where Tomorrow is Healthier for All!